FAQS
• Q1: Are there any hidden service thresholds?
All service functions and interactive channels are open and transparent. There are no hidden thresholds, hidden charges or restrictive settings for all public services.
• Q2: Can I put forward multiple optimization demands at once?
Multiple functional optimization demands and experience suggestions can be submitted in a single message, which will be classified and processed uniformly.
• Q3: How do you screen valid user feedback?
We screen feedback based on practicality, rationality and user universality, retaining valuable suggestions for platform iteration and ignoring invalid meaningless content.
• Q4: Will service quality be adjusted randomly?
We adhere to unified and stable service standards. Service quality will only be upgraded with iteration, without random reduction or adjustment.
• Q5: Can I reserve personalized service demands?
Long-term personalized service demands support reservation and file recording, and we will provide continuous targeted service optimization.
• Q6: Why do you collect user feedback continuously?
User real experience is the most authentic optimization basis. Continuous collection helps us polish details and create a more user-friendly service environment.